Shipping policy
Thank you for shopping with Lost Barrio Tucson. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. We are committed to providing a reliable shipping experience and keeping customers informed throughout the fulfillment process.
Shipping Area
We currently ship orders within the United States only.
Order Processing
Orders are processed Monday through Saturday. The daily order cut-off time is 5:00 PM (GMT-07:00) Mountain Standard Time (Phoenix). Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next available business day.
Our standard processing time is 1–2 business days.
Delivery Time
Once your order has been processed and shipped, the estimated transit time is 3–5 business days from Monday through Saturday.
The estimated total delivery time is 4–7 business days, depending on your location and carrier service. Delivery estimates are provided as a guide and may occasionally vary due to circumstances beyond our control.
Shipping Cost
We offer free shipping on all orders delivered within the United States. No additional shipping charges will be applied during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking details may take up to 24 hours to become active after the carrier receives your package.
Change of Address
If you need to update your shipping address, please contact us as soon as possible after placing your order. We will do our best to accommodate your request if your order has not yet been processed or shipped. Once an order has been dispatched, we may not be able to change the delivery address.
Wrong Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Lost Barrio Tucson is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer. Additional shipping charges may apply if a package must be reshipped.
Change of Mind
If you wish to cancel or modify your order due to a change of mind, please contact us immediately. We can only make changes or cancellations before the order has entered processing or has been shipped. If the order has already been dispatched, it will be subject to our Return & Refund Policy.
Order Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to severe weather, carrier disruptions, holidays, high shipping volumes, or other unforeseen circumstances. We appreciate your patience and will assist you in tracking your shipment if delays occur.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible after delivery. We may request photographs of the packaging and the damaged item to help us investigate the issue and provide an appropriate resolution.
Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and help resolve the issue.
Item Not Received
If the tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, or your local carrier. If you are still unable to locate your package, please contact us so we can assist you further.
Undelivered Packages
Packages returned to us because they were undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal of delivery may require additional shipping charges before they can be shipped again. If you no longer wish to receive the order, any eligible refund will be processed in accordance with our Return &Refund Policy.
Taxes
All product prices displayed on our website include applicable VAT or sales tax where required. The price shown at checkout is the final price for your purchase, and no additional VAT or tax will be added during checkout.