FAQ's

Where do you ship?

We currently ship online orders within the United States only.

How long does shipping take?

Orders are processed within 1–2 business days, Monday through Saturday. After processing, the estimated transit time is 4–5 business days. The total estimated delivery time is 5–7 business days.

Delivery times are estimates and may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

Do you charge additional tax at checkout?

No. Lost Barrio Tucson does not collect or add any additional tax at checkout. The product price displayed on our website is the final price charged for the product.

Can I return my order?

Yes. We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned in the original packaging.

What items cannot be returned?

Custom-made, personalized, special-order items, and products that have been used or are not in their original condition are generally not eligible for return unless they arrive damaged or defective.

What should I do if my item arrives damaged?

Please contact us as soon as possible after receiving your order. We may request photos or other information to review the issue. If the product is confirmed to be damaged or defective, we will work with you on an appropriate resolution.

How will I receive my refund?

Once your returned item has been received and approved, your refund will be issued to the original payment method within 10 business days.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we will do our best to help you update or cancel it. Please contact us as soon as possible after placing your order.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking details may take up to 24 hours to become active after the carrier receives your package.