Refund policy

At Lost Barrio Tucson, we want you to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the item meets the eligibility requirements described in this policy.

Return Eligibility

To qualify for a return, the item must be unused, in new condition, and returned in its original packaging with any included accessories and documentation. Items that show signs of use, have been altered, damaged after delivery, or are not returned in their original condition may not be eligible for a refund or exchange.

Custom-made, personalized, special-order, or made-to-order items are not eligible for return unless they arrive damaged or defective.

Return Process

To request a return, please contact our customer support team with your order details and the reason for your return.

After reviewing your request, we will provide return instructions if the item qualifies for a return. Where applicable, we may provide a return shipping label. Please do not send an item back without receiving return instructions or return authorization from our customer support team, as unauthorized returns may not be accepted.

Return Shipping

If you are returning an eligible item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the return shipping costs.

If the item is defective, damaged during delivery, or the wrong product was sent due to an error by Lost Barrio Tucson, we will cover the applicable return shipping costs.

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs of the product, packaging, shipping label, or other information needed to review the issue. After reviewing the claim, we may provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances and product availability.

If a replacement is approved, it will be for the same product when available and will be provided at no additional product cost.

Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If the return is approved, the refund will be issued to your original payment method within 10 business days after the return has been received, reviewed, and accepted.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

Original shipping charges, if applicable, are generally non-refundable unless the return is due to an error by Lost Barrio Tucson or a defective or damaged product.

Restocking Fee

We do not charge any restocking fee for returned products. Eligible returned items can be received and restocked at our warehouse at no additional cost to the customer.

Exchanges

We accept exchanges for eligible items when applicable.

For the quickest way to receive a different product, you may return the original eligible item according to the return process and place a new order for the product you want. Any applicable return shipping costs will be handled according to this policy.

Non-Returnable Items

Certain products may not be eligible for return because of customization, product type, hygiene considerations, or their condition.

Non-returnable items may include custom-made products, personalized items, special-order or made-to-order products, and items that have been used, altered, or damaged after delivery.

Return Method: By mail
Restocking Fee: $0.00 (No restocking fee)
Return Window: 30 days from delivery date
Return Shipping Label: Free (download and print which will send after accept return)
Refund Processing Time: Within 10 business days.