Refund policy

At Lost Barrio Tucson, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements outlined in this policy.

Return Eligibility

To qualify for a return, the item must be unused, in new condition, and returned in its original packaging with all included accessories and documentation. Products that show signs of use, damage caused after delivery, or are not returned in their original condition may not be eligible for a refund or exchange.

Custom-made, personalized, special-order, or made-to-order items cannot be returned unless they arrive damaged or defective.

Return Process

To begin a return, please contact our customer support team with your order details and the reason for your return request. Once your request has been reviewed and approved, we will provide a downloadable return shipping label along with detailed return instructions. Please do not send any item back before receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs.

If the item you received is defective, damaged during delivery, or you received the wrong product due to our error, Lost Barrio Tucson will cover the cost of the return shipping.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us as soon as possible after delivery. Providing photos of the product and its packaging may help us process your request more quickly. Once the returned item has been received and inspected, we will send a replacement of the same product in new, defect-free condition at no additional cost.

Refunds

After your returned item has been received and inspected, we will notify you of the outcome of your return request. If your refund is approved, the amount will be issued to your original payment method within 7 business days. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Original shipping charges, if applicable, are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We accept exchanges for eligible items. The quickest way to receive a different product is to return the original item following our return process and place a new order for the item you would like instead.

Non-Returnable Items

For hygiene, customization, and product-specific reasons, certain items may not be eligible for return. This includes custom-made products, personalized items, special-order products, and any item that has been used, altered, or damaged after delivery.